Sole owned and operated small business out of the Shenandoah Valley of Virginia

Curations and design for fringe aesthetics

Free standard shipping on all US orders

Sole owned and operated small business out of the Shenandoah Valley of Virginia

Curations and design for fringe aesthetics

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Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please contact us first. Refunds will not be issues for unapproved returns. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contactus@imaginedbynell.com . Please note that returns will need to be sent to the following address: 8171 Millstead Ln, Warrenton VA 20186

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contactus@imaginedbynell.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, items bought on promotion, or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

In regards to incorrect address submissions

We kindly ask that you double check, triple check, even quadruple check that the delivery address is correct. If you are submitting payment through PayPal, ApplePay, or Shop Pay we further encourage you to verify your shipping and billing information is up to date on the direct payment platform, as these platforms will often override any shipping information you manually submit with the information they have recorded on your registered account. While it is imperative that your shipping information is up to date and accurate, we understand that mistakes can happen. While we cannot guarantee a shipping address change, if you realize there is an error you may notify us via chat or reply to the confirmation email and request a new delivery address. If the order has not been processed for fulfillment, then we can update it. If the order has been processed for fulfillment (which in some cases can begin immediately) no refunds or cancellations will be issued. Making sure the information is up to date and accurate is the best way to ensure successful delivery and avoid disappointment.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contactus@imaginedbynell.com